How do I manage or cancel my subscription?
Subscriptions are managed through your Apple ID settings. Open the App Store, go to your account, then select Subscriptions to review or cancel your plan.
App Store support URL
Support
If you need help with NosyStory, billing, or troubleshooting, start here. For direct assistance, email us and include your device model, iOS version, and app version.
Frequently asked questions
The fastest answers for the issues users ask about most often.
How do I restore a previous purchase?
Open the paywall or settings area in the app and use Restore. Make sure you are signed in with the same Apple ID used for the original purchase.
What should I do if content is not loading?
First check your internet connection, then fully close and reopen the app. If the issue continues, contact support with the username or feature involved.
How do I request account or data removal?
You can remove your account from the app settings when available. If you need extra help, email support and we will guide you through the process.
How long does support usually take?
We aim to reply as quickly as possible and typically respond within 1 to 3 business days.
What details should I include in a support request?
Include your device model, iOS version, app version, the feature you were using, and a short description of what happened. Screenshots are helpful when available.